Store Location
Facebook-f Instagram
Book Now

New Customers Guide

If you’re a new customer, this section will guide you through everything you need to get started — from booking requirements to your dog’s daily routine and health information.

New Customer Checklist

New to Snuggle Puppy Hotel? Follow our simple new customer checklist to get your dog ready for boarding, daycare or grooming in San Bernardino County.
  • Make a profile using our Paw Partner Booking App (make sure to select the correct location you wish to book) Required
  • Dogs are required to be up to date on the following vaccines — we need to know the expiration dates and have supporting documents uploaded to the Paw Partner platform: Required
  • Rabies
  • Bordetella (Read more about Kennel Cough)
  • DHLPP
  • It is strongly recommended that your dog be up to date on some form of flea and tick preventative.
  • Sign our waivers in the Paw Partner App Required
  • Make the reservation in our Paw Partner App Required
  • Visit our facility or check social media before booking Optional
  • Schedule a meet and greet if you are concerned about your dog's behavior with staff or if your dog is nervous. Optional for neutral or happy doggies

Ok You're Booked — Now What?

Just booked your dog’s stay at Snuggle Puppy Hotel? Here’s everything you need to know about drop-off, pick-up, food, payments and more.

Food Preparation

  • Divide your dog's food up per day and label with your pet's name (Read more about our daily schedule)
  • We provide bowls, beds, blankets, and toys — no need to bring your own.
  • If you choose to bring items from home, please label all items.

Drop-Off & Pick-Up Info

  • You may bring your pet prior to your specified drop-off time without any additional charges during open hours: 6:30 AM–1:00 PM and 3:00 PM–7:00 PM
  • You may adjust your pick-up time to anytime, but pick-up after 12:00 PM incurs our daycare fee.
  • Your pick-up time may be adjusted to an after-hours pick-up (7:00 PM–9:00 PM), which incurs a $20 fee in addition to the daycare fee. This must be arranged directly with the facility by a staff member.
  • You may arrange for early arrival before we open between 5:30–6:30 AM for a $20 before-hours fee. This must be arranged directly with the facility by a staff member.
  • Transportation is usually done within a 2-hour window of your selected pick-up or drop-off time. Please contact the facility and confirm your transportation if you have strict time limits in your schedule. We do our best to accommodate our clients, and we appreciate your flexibility.

Additional Offerings

  • We offer facility food at $7/day that can be selected in lieu of bringing food from home. (Not recommended for dogs with sensitive stomachs or allergies.)
  • We offer an array of grooming services which can be booked separately from boarding services or in addition to. Please confirm availability and final pricing with the facility for your dog's specific services.

Payments

  • We accept the following payment forms: Cash, Credit Card, Venmo, and Zelle.
  • Tips are always welcome! If you would like to tip the staff, please give the tip directly to the staff member that helped you, or indicate who you would like to tip if processing through an online payment method.

Daily Pup Schedule

We follow a structured routine to keep dogs happy, active, and balanced:
01

Morning Play

(7:00 AM – 12:30 PM)
Dogs are split into groups and assigned to one of our 4 yards according to size, temperament, and play style. (Inclement weather can cause this schedule to shift based on our participants’ needs.)
02

Rest & Feeding

(12:30 PM – 3:00 PM)

Pups are put away in their individual single-dog or family dog suites for feeding and rest. Resting is an important part of any good boarding and daycare facility — dogs, just like people, can become overstimulated. Providing them with this rest period is important for happy puppies.
We also utilize this break period to feed our boarding and daycare dogs (if food was brought for the day). At Snuggle Puppy Hotel, we feed one time per day and allow dogs access to their food until 7:00 AM the following morning. This method has proven to be the most beneficial in helping your dog adjust to our camp schedule and often encourages picky eaters to get their entire daily caloric intake without any wastage.

Note: If your dog has medications or a strict diet, please inform our staff so we can adjust your individual dog’s schedule to accommodate their medical and dietary needs.

03

Afternoon Play

(3:00 PM – 7:00 PM)

Dogs are returned to their assigned play yards for more fun and activity. (Weather permitting, this session can be extended later into the afternoon or adjusted during inclement weather.)
04

Night Routine

(After 7:00 PM)

Dogs are brought in for the night and tucked cozily into their suites.
Book Now

The Common Cold for Dogs

Did you know dogs can get a canine version of the common cold? Canine Cough — also known as Kennel Cough, CCRI, or Bordetella — can be a common occurrence when taking your dog to dog daycares, boarding facilities, dog parks, vet clinics, or any other locations where multiple dogs are in the same area.

Canine Cough / Kennel Cough / Contagious Canine Respiratory Infection

The above names are various terms used by vets to identify an upper respiratory infection, also known as a Dog Cold. Most common symptoms include coughing, sneezing, and runny or watery nose and eyes. Less common symptoms include loss of appetite, lethargy, and even fever. As with humans, most cases of the Dog Cold will resolve on their own in 5–10 days without any treatment. However, should your dog develop more severe symptoms, it is always a good idea to get them checked out by your vet.

Here at Snuggle Puppy Hotel, we follow a strict cleaning regime in our kennels and play yards. However, even with strict cleaning protocols in place and the requirement of current vaccinations for all boarding participants, it is still possible for your dog to contract a dog cold.

"But my dog has been vaccinated with the Kennel Cough or Bordetella vaccine!"

As with human flu shots, the Bordetella vaccine only protects your dog from certain strains of the virus. There are other strains not covered, and your dog may have contracted one not included in their yearly vaccine. Our staff has been trained to recognize the symptoms of a dog cold. Should your dog show any signs of illness during their stay, we will separate your dog from the group and monitor their symptoms. Any dogs in direct contact with the symptomatic dog are kept separate from incoming dogs to reduce the potential of spread. We will also notify owners that their dog is showing symptoms.

We ask that if your dog is showing any signs of a dog cold, please keep your dog home from daycare or boarding for 10–14 days, or 3–5 days after the last symptom was noticed.

My Dog May Have Contracted a Cold — Now What?

First — don’t panic, take a deep breath! Remember, this is the common cold and most cases will resolve in 5–10 days without treatment. If you’d like to help ease your dog’s symptoms, the following OTC medications and home remedies can help:
  • Benadryl or Claritin can be given to help with symptoms such as watery eyes, runny nose, sneezing, and coughing.
  • ½–1 tbsp of honey mixed with warm water and 1 tsp of lemon juice will help soothe the throat and coughing. This can be given up to 3 times per day depending on your dog’s symptoms.
  • Adding a Probiotic to your dog’s food may help shorten the duration of kennel cough and can improve your dog’s overall health.
  • 1–2 tsp of coconut oil added to your dog’s food until symptoms clear has been shown to help shorten the length of your dog’s cold. Coconut oil is also a proven antiviral.
  • 1 tsp of cinnamon added to your dog’s food has been known to help shorten and prevent kennel cough. Like coconut oil, cinnamon is also a known antiviral and a great overall supplement to add to your dog’s diet.
Select Store